The staff has managed 3,000 more incidents in the first half of 2024 compared to the previous year
The Government of the Balearic Islands has incorporated 9 new managers to the 112 emergency telephone service since March, which, among other advantages, will allow for better coverage of the size of the service this summer. This increase in staff has made it possible to establish service shifts, reducing the number of staff mobilisations by the company compared to the previous year. This lack of managers presented, among other difficulties, the impossibility of maintaining the minimum size of the service when granting leave to employees. The current staff of SEIB 112 room managers consists of 60 jobs.
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The government improves the 112 emergency telephone service by incorporating 9 new managers
The incorporation of the new workers has allowed SEIB 112 to improve the size of the morning shifts, with an average of 8/9 room managers, which allows the service to be rescheduled in the event of a possible eventuality two weeks in advance. It has also meant being able to increase the afternoon shifts with a room manager, from 7 last year to 8 this year, and also to provide an additional manager for the Friday and Saturday night shifts, which have increased from 5 to 6 in the summer.
The managing director of Emergency Management of the Balearic Islands (GEIBSAU), Aina Sureda, praised the incorporation of the new managers as “in addition to reducing staff mobilisations compared to last year, we have managed to provide a better service to the public”.
More incidents managed
As for the first half of 2024, there has been an increase in the number of incidents handled by the service managers, from 127,294 in the first six months of 2023 to 130,264 this year. In this period, the number of calls made by the room staff during incident management has also increased by 5%.
SEIB 112 was launched in February 1996. Since then, the Emergency Centre has progressively increased the number of calls received as well as the variety and quantity of incidents handled. This increase is directly related to the increase in both the resident and visitor population.