Most of the contacts refer to consultations related to the service of tourist planning

The Department of Tourism of the Consell de Mallorca has received in the first semester of the year more than 3.500 phone calls of citizens interested in making consultations related to the service of tourist management.
Throughout the first six months of the year, the staff of the department’s planning service dealt with an average of five calls per hour to provide answers and solutions to citizens’ queries regarding issues of interest such as changes of ownership of tourist properties, the current situation of tourist places, general tourist regulations and the fight against illegal supply in the sector.

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The Department of Tourism of the Consell de Mallorca receives more than 3.500 citizen calls in the first semester of the year

In the words of the island’s Director of Tourism for Supply and Quality, Clara del Moral, the department has been able to meet this demand for information from the public thanks to ‘an improved management model that has included the implementation of overtime and a reinforcement of the department that has made it possible to deal with all these queries’.
In this sense, del Moral recalled that this improvement in management is ‘what has also made it possible to reduce waiting times to initiate an inspection or to develop a file’, which has resulted in a boost to the entire department.
It should be remembered that this island directorate increased its budget in 2024 to implement all these management improvements, which have made it possible to alleviate the lack of staff resulting from the transfer of powers and have been used to make the inspection and sanctioning service more effective, both in the technical and legal fields.